Extended Enterprise Services
BigFix Extended Enterprise Services provide customers with access to the skills of dedicated BigFix Professional Services Engineers, who focus on a specific customer’s needs for limited-term or open-ended engagements. The range of services can include almost any area where a customer can benefit from dedicated, results-oriented expertise unique to professional services resources that are badged by BigFix.
Benefits
- BigFix product and usage knowledge straight from the source and focused on specific customer requirements and problem solving
- Business value approach to leveraging BigFix technologies to advance customer goals
- Lower overall cost of ownership and increased return on investments in BigFix solutions
Examples of Custom Solutions
Because every BigFix Extended Enterprise Services engagement is custom by definition, the following examples describe some recent engagements to give you an idea of what is possible through this class of professional services. But don’t let this limit you. We like being challenged!
Patching Strategy
Develop and implement an overall patching strategy and process:
- Creating and implementing a patch review process and a patch deployment process that is consistent with the customer’s change management process and patching service level agreements (SLAs)
- Documenting the process using customer documentation standards
- Determining the optimal placement of BigFix Console Operators within the organization to service the formalized patching process
Web Reporting Strategy
Create and implement a comprehensive BigFix Web Reports strategy and process:
- Researching and documenting customer requirements for data that can be delivered via BigFix Web Reports
- Reviewing and optimizing the BigFix Web Reports engine deployment so that it delivers maximum throughput with minimal effect on the overall BigFix deployment
- Developing and implementing a strategy for creating BigFix Web Reports user accounts and granting them access to features and functions within BigFix Web Reports
- Creating and implementing a console operator training program
- Documenting the duties of customer BigFix Console Operators
- Developing customized training materials to prepare new BigFix Console Operators to execute those duties
- Organizing and delivering the training
