Services Overview

BigFix has designed the following services offerings to accelerate customer success with the BigFix Enterprise suite:

Standard Services

• Engineering Services: Implementation Services, Optimization Services, Upgrade Services
• Development Fixlet Pack

Custom Services

• Development Services: Development of custom Fixlets, development of custom reports, and consulting to implement BigFix solutions
• Advanced Development Services: Integrations with third-party applications and extension of core BigFix Platform functionality

Standard Services

The following standard services are available:

Platform Implementation Service

For customers of all sizes. Can be remote or on-site. Key activities include:

• Assistance with hardware and software requirements for BigFix components
• Assistance with planning and installation of BigFix components including the BigFix server, console and relays
• Assistance with agent testing
• Assistance with planning and implementation of agents
• Project management

Optimization Service

For customers of all sizes. Can be remote or on-site. Key activities include:

• Review hardware, configuration, and settings of the BigFix server and database
• Review of the overall implementation, usage, configurations, and settings against BigFix best practices for BigFix consoles and BigFix agents
• Review BigFix relay implementation details, configurations, and bandwidth throttling
• Run performance tests for BigFix server insertion rates, BigFix console refresh rates, and BigFix Agent responsiveness, as well as other performance tests as necessary
• Project management

Upgrade Service

For customers of all sizes. Can be remote or on-site. Key activities include:

• Review of upgrade process, benefits of upgrade, potential changes of behavior, requirements, and features in new version
• Pre-upgrade health checks and review of current configuration of BigFix implementation, including upgrade effect on any customized integrations and/or customizations
• Assistance with planning and/or performing upgrade of BigFix components
• Post-upgrade health checks and review
• Project management

Development Fixlet Pack

Custom Fixlet development of up to five standard custom Fixlets. Examples of standard Fixlets include:

• OS configuration changes
• Deploying software packages
• Detecting problematic configurations

For more information, contact professional_services@bigfix.com.